BazarChic, leading French online private sales player and subsidiary of Galeries Lafayette group, has transformed its customer experience by incorporating new and improved contact centre technology. Continue reading BazarChic improves its customer satisfaction with Diabolocom
Monthly Archives: May 2018
DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award
Avaya has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contact Centre technologies. Continue reading DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award
The Wow Factor – does it really matter?
In today’s super-connected world, products are easy to find so how do you stand out from the crowd? Three Rules to help your contact centre deliver a “wow factor” from Cecilia Tengborn at Teleopti… Continue reading The Wow Factor – does it really matter?
IFS Announces AI-Powered Contact Centre Solutions
IFS, the global enterprise applications company, announces the availability of three IFS Customer Engagement™ capabilities that deliver omni-channel experiences for next-generation customer service. IFS Customer Engagement brings to market powerful solutions for support centres and customer service. Continue reading IFS Announces AI-Powered Contact Centre Solutions
Firstcom Europe continues to expand with the acquisition of Difference Corporation
Cloud telecommunications solutions provider Firstcom Europe today announces acquisition of UK based Difference Corporation Ltd in a strategic move to accelerate the firm’s growth across Europe. Continue reading Firstcom Europe continues to expand with the acquisition of Difference Corporation
NICE expands self-service and customer fulfilment capabilities with Amazon Lex integration
NICE announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfill more customer requests, including complex actions, in real-time. With the NICE Cognitive Automation Platform, Amazon Lex chatbot users now have the option to interact with service centers and obtain issue resolution at any time or place. Continue reading NICE expands self-service and customer fulfilment capabilities with Amazon Lex integration