Avaya and NetNordic, a leading Nordic enterprise communications solutions and services provider and Avaya Diamond Partner, announced the launch of Helo.Cloud in Norway. Helo.Cloud delivers Avaya’s unified communications and contact centre solutions in the way that best meets end-user customers’ needs. Continue reading NetNordic to Accelerate Norwegian Cloud Adoption with Avaya
Monthly Archives: May 2018
[24]7.ai Appoints Former Intel Executive as new CFO
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Brent Bowman as chief financial officer. In this role as the company’s financial leader, Bowman will focus on driving financial strategies that support continued financial growth for the company. Continue reading [24]7.ai Appoints Former Intel Executive as new CFO
Persado’s AI Platform Powers Increased Customer Engagement for Caesars Entertainment on Salesforce Marketing Cloud
Persado, the leading provider of AI-generated marketing language, announced that fifty customers, including Caesars Entertainment, are leveraging its AI platform through a one-of-a-kind integration with Salesforce. The seamless integration with Salesforce Marketing Cloud allows customers to create personalized, emotionally targeted language and content that increases customer engagement and conversions. Continue reading Persado’s AI Platform Powers Increased Customer Engagement for Caesars Entertainment on Salesforce Marketing Cloud
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Zendesk, the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services
CGI and Lufthansa Group, Germany’s largest airlines, have entered into a five-year strategic partnership for the delivery of infrastructure and digitalization services. As part of Lufthansa’s multi-provider strategy, CGI will manage the company’s traditional infrastructure functions, such as its data center operations and workplace/network services, as well as assist the company in implementing its digitalization strategy. Continue reading Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services
Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized as Customer Care Partner of the Year for the US by Cisco during Cisco Collaboration Summit 2018. Continue reading Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco