Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels. Continue reading Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale
Monthly Archives: July 2018
Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Fusion, a leading provider of cloud services, has secured a $5.4 million, five-year cloud solutions contract with a leading distributor in the automotive industry. The companies cited Fusion’s productivity-enhancing cloud communications and collaboration solutions, integrated cloud connectivity with Quality of Service guarantees, experienced, live technical support and exemplary reputation for providing a superior customer experience. Continue reading Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements
Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies. Continue reading Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements
8×8 Announces General Availability of X Series
8×8 announced general availability of 8×8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration across mobile and desktop devices. Continue reading 8×8 Announces General Availability of X Series
Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call
Dialpad, the pure-cloud business communications provider announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad’s total funding to $120 million. Continue reading Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call
Conduent Wins Contract Worth Approximately $1 Billion with Global Fortune 50 Company
Conduent Incorporated, a digital interactions company, announced it has been awarded a three-year contract, worth approximately $1 billion, renewing digital interactions services with a U.S.-based Fortune 50 company. Continue reading Conduent Wins Contract Worth Approximately $1 Billion with Global Fortune 50 Company