Nuance, a leader in conversational AI innovation announced it has been awarded the highest combined rating of Intelligent Assistant (IA) and bot vendors for the second consecutive year in Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants.” Continue reading Nuance Lands Highest Combined Rating in Opus Research Intelligent Assistant Report
Monthly Archives: July 2018
Organizations struggle to make progress with their digital transformation investments
New research from Capgemini’s Digital Transformation Institute highlights that the minority of businesses feel they have the digital (39%) and leadership (35%) capabilities needed to make their digital transformation journey a success. The report, “Understanding Digital Mastery Today: Why companies are struggling with their digital transformations” reveals that while companies are making progress on evolving their customer experience, they are struggling to transform their back-end operations. Continue reading Organizations struggle to make progress with their digital transformation investments
An Taoiseach Leo Varadkar Joins Zendesk to Open New $10 Million EMEA Headquarters in Dublin
An Taoiseach, Leo Varadkar TD joined Zendesk CEO Mikkel Svane and Zendesk’s Dublin team to officially open the new EMEA headquarters at 55 Charlemont Place in Dublin. More than 290 employees now occupy over 58,000 square feet of Grade A office space after an investment of $10 million by Zendesk, representing the company’s largest investment in property outside of the U.S. Continue reading An Taoiseach Leo Varadkar Joins Zendesk to Open New $10 Million EMEA Headquarters in Dublin
Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
Mutare, a top provider of innovative voicemail replacement solutions announced a key partnership with Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience. The partnership begins with the two thought leaders bringing the benefits of each other’s solutions to their customer bases—supporting the ongoing drive to deliver better caller experiences. Continue reading Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
The Future of Customer Engagement Begins with Smarter Technology
Not too long ago, providing customer support via social media, live chat, or mobile channels would have been considered as going above and beyond. But this isn’t the case anymore – it’s now the norm and businesses of all sizes are expected to rise to the occasion. Research from Gartner suggests that companies to who to fail to respond to customers via social channels can incur a 15% increase in their customer churn rate. Continue reading The Future of Customer Engagement Begins with Smarter Technology
40% of financial firms at risk of MiFID II penalties, research reveals
The finance sector is facing a multitude of challenges right now. MiFID II has hit at the same time as the General Data Protection Regulation (GDPR) and has required firms to overhaul significant areas of their operations, staffing and technology. Continue reading 40% of financial firms at risk of MiFID II penalties, research reveals