One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of your self-service offerings. A common mistake among AI implementations is a lack of review in existing self-service systems and a thoughtful plan to where artificial intelligence is the best solution. Continue reading Where does AI belong in the retail customer experience?
Monthly Archives: July 2018
Klarna selects Freshworks to excel in customer support
Freshworks, the leading provider of cloud-based business software, and global payments provider Klarna have entered a business deal designed to help Klarna improve merchant- and customer support. Through the deal, Klarna started using a Freshworks product that equips its support agents with a 360° view of all customers, providing the tools necessary to offer outstanding support. Continue reading Klarna selects Freshworks to excel in customer support
NewVoiceMedia wins 2018 Customer Sales and Service World Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that the NVM Platform has won a 2018 Customer Sales and Service World Award. Continue reading NewVoiceMedia wins 2018 Customer Sales and Service World Award
PCI Pal confirmed as G-Cloud 10 supplier
PCI Pal, the secure payment solutions provider for contact centres, has announced that it has been accepted into the G-Cloud 10 agreement, which is part of the UK Government’s digital marketplace. Continue reading PCI Pal confirmed as G-Cloud 10 supplier
Content Guru Named G-Cloud 10 Supplier
The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework agreement for the supply of cloud-based software to the Public Sector. Continue reading Content Guru Named G-Cloud 10 Supplier
CSI’s Virtual Observer Integrates WFO for Talkdesk Environments
Coordinated Systems, Inc. (CSI) has joined the Talkdesk AppConnect Marketplace. This partnership enables quality management, screen capture and robust Workforce Optimization options for Talkdesk customers. Continue reading CSI’s Virtual Observer Integrates WFO for Talkdesk Environments