A leader in the emerging Visual IVR industry focused on enhancing customer service and reducing costs at the contact center, Zappix Inc. has announced a partnership with Synergy Organisational Solutions of the UK, a part of the Zappix global growth plan. The partnership aims to grow awareness around Visual IVR technology and the benefits the platform offers to businesses. Continue reading Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion
Monthly Archives: July 2018
RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud
RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been approved by The Crown Commercial Service (CCS) to join the latest iteration of the G-Cloud 10. Continue reading RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud
Bristol business takes home coveted industry award for third consecutive year
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards, for the third year running. Continue reading Bristol business takes home coveted industry award for third consecutive year
Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award
Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry. Continue reading Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award
SSCL announces new jobs in Newport, Wales
Shared Services Connected Limited (SSCL) has announced 50 new jobs at its Customer Service Centre in Newport, Wales. The company provides Finance and Accounting, HR, Payroll, Recruitment and Vetting services to a number of public sector clients. It announced the jobs this month as part of its expanding services. Continue reading SSCL announces new jobs in Newport, Wales
Plantronics Completes Acquisition of Polycom
Plantronics announced that it has completed its acquisition of Polycom. The acquisition of Polycom will accelerate and expand Plantronics’ vision and enable it to deliver the broadest portfolio of end points in the Unified Communications and Collaboration (UCC) ecosystem. Continue reading Plantronics Completes Acquisition of Polycom