For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row
Monthly Archives: July 2018
transcosmos Develops an AI Which Auto-judges Customer Service Quality at Contact Centres
transcosmos inc. and Communication Science Lab, an AI laboratory, have co-developed an AI which auto-judges customer service quality at contact centres. It is an outcome of their machine learning project which started as one of their initiatives to develop next-gen communication centres. After conducting a successful proof-of-concept and gained confidence in applying the AI to core operations of contact centres, transcosmos now aims to make the AI its official service and offer the service in full-scale by the end of FY2018. Continue reading transcosmos Develops an AI Which Auto-judges Customer Service Quality at Contact Centres
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018
Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit 2018. Continue reading Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018
TeamViewer Integrates with Zendesk Chat
TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support and team collaboration announced that it has integrated with Zendesk Chat to provide remote support sessions on a wide variety of customer devices. Zendesk, Inc. is a company that makes software to help organizations build the best customer experiences. Continue reading TeamViewer Integrates with Zendesk Chat
NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report
NICE announced that Forrester Research has ranked NICE Nexidia as a ‘Leader’ in its ‘The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018’ report. Of the ten criteria analyzed by the analyst firm, NICE Nexidia achieved a designation of ‘Differentiated’ in six criteria, namely language models, conversational analytics, business insights, tooling and ease of use, product road map and market approach. Continue reading NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report
Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management
Verint®, The Customer Engagement Company™ announced that a leading telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management™ workforce engagement software to heighten performance and service delivery. Continue reading Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management