Five9, a leading provider of cloud contact centre software for the digital enterprise announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Five9 Announces New Integration with Google Cloud Contact Centre AI
Monthly Archives: July 2018
What customers want
Customers are the lifeblood of every organisation so getting the customer experience right is vital. Every company aims to exceed service expectations but to achieve this it’s important to understand what customers want and expect. Sundeep Boughan at Puzzel takes a closer look… Continue reading What customers want
TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018. Continue reading TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers
VIA Targets the Public Sector with G-Cloud 10 approval
VIA, known for their Skype for Business and Contact Centre services have been selected onto the G-Cloud 10 framework supplier list under the Crown Commercial Service. G-Cloud 10 enables public sector organisations to buy VIA UC and VIA Contact Centre, the Skype for Business based unified communications services. Continue reading VIA Targets the Public Sector with G-Cloud 10 approval
8×8 Selects Confirmit to Deliver Deeper Customer Insights
Confirmit has been chosen by 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to power its online and telephone surveys within its Voice of the Customer programme. 8×8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit’s technology, flexibility, competitive offering and ability to be scaled globally. Continue reading 8×8 Selects Confirmit to Deliver Deeper Customer Insights
Lithium Offers Apple Business Chat Integration to Provide Convenient, Personal Messaging
Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers, announced its support for Apple Business Chat, allowing Lithium customers to meet hundreds of millions of iOS customers where they are — on one of the most exciting new channels in the rapidly expanding messaging market. Continue reading Lithium Offers Apple Business Chat Integration to Provide Convenient, Personal Messaging