Conduit Global Launches CX100™ Cloud Contact Centre Suite

Conduit Global, a pioneer in cloud CCaaS solutions and BPO with more than 25 years’ experience in planning, deploying and managing cloud contact centres announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is an innovative, highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level.

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“The CX100 Cloud Suite is the foundation of our digital transformation blueprint – it enables our customers to deliver high-impact customer experiences in the digital era,” said Conduit Global CEO Michael Graham. “It’s a 100 percent virtual platform, a best-in-class multi-vendor omnichannel private or public cloud solution for the true digital transformation of contact centres: it displaces legacy platforms and eliminates support burdens, as the entire package is complemented by a tailored set of professional and ‘white glove’ managed services to ensure a seamless migration to the cloud. The result is extraordinary customer journeys for just about any enterprise or organization.”

The CX100 cloud contact centre solution scales from small contact centres to large, complex operations. With extensive industry partnerships and deep expertise in multivendor environments, Conduit Global leverages best in class contact centre technologies from Avaya and Bright Pattern. The platform offers a fit-for-purpose yet cost-effective customer engagement solution, giving enterprises immediate, unmatched agility and personalization.

CX100 is also the perfect solution for organizations looking to leverage emerging technologies such as artificial intelligence (AI), automation and the Internet of Things (IoT). Its pre-built integrations mesh seamlessly with industry-leading CRMs, data analytics tools and AI bots. Web services and RESTful APIs offer flexibility beyond out-of-the-box integration for off-the-shelf applications or DIY custom apps. Highly-automated self-service workflows using the conversational, speech-enabled cloud IVR and feature-rich proactive outbound capabilities enable customers to extend the contact centre functionality with infinite flexibility and versatility. CX100 Analytics gives you a detailed, real-time, historical 360°view of the entire customer journey irrespective of channels, with actionable intelligence to optimize operations, improve agent engagement and exceed customer expectations.

With an affordable and flexible per agent/per month, consumption-based, pay-as-you-go pricing model, the CX100 Cloud Suite brings top-end contact center features traditionally found only in expensive enterprise-grade solutions within easy reach of smaller companies. CTOs never have to worry with CX100: it’s an always-on cloud running in secure, geo-redundant data centers in North America and Europe with one of the highest and guaranteed SLAs in the industry. Customers can now focus on delivering exceptional customer experiences in a secure, PCI-, HIPAA- and GDPR-compliant environment.

“CX100 has been built with security-by-design principles and with strict controls,” said Stuart Knight, SVP of Technology Services at Conduit Global. “All data and requests can be encrypted, with organization data rigorously authenticated and separated. We’re truly excited to bring this industry-leading, omnichannel cloud contact center solution with air-tight security to new and current Conduit Global customers.”

Conduit Global has bolstered its experienced management team with the addition of industry veteran Jitender Singh, who joined the company as Senior Vice President of Cloud Solutions and Sales. Mr. Singh was previously the Director and General Manager, Cloud Solutions, at Avaya, where he founded and spearheaded the growth of Avaya’s cloud solutions business.

“Conduit Global has over two decades of first-hand experience running efficient, cost-effective contact centres and digital CX management, with more than 3 billion customer interactions and counting,” Mr. Singh said. “With our clients increasingly looking to upgrade their customer experiences, the launch of the CX100 Cloud Suite will make it so they can rapidly deliver the most innovative omnichannel experiences. Our first CX100 customers have expressed tremendous enthusiasm for the platform, and we can’t wait to introduce the CX100 Cloud Suite to new and current customers worldwide.”