Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal. Continue reading Sitel wins Implementation Award for CallMiner Technology
Daily Archives: August 22, 2018
Why have humans who sound like robots?
Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel, explains how contact centres that blend technology with the human touch will reap rewards in the digital age… Continue reading Why have humans who sound like robots?
Parseq sells contact centre division following successful turnaround
Kura has announced that it has acquired the contact centre division of Parseq and Stellar Europe Limited and in doing so has become the UK’s largest independent Outsourcer employing around 3,000 people and with sales of £75m. These deals follow quickly on the heels of the announcement of there Joint Venture based in Durban, South Africa. Continue reading Parseq sells contact centre division following successful turnaround