Synchrony, a premier consumer financial services company, is deploying new artificial intelligence (AI) technology to enhance payment, shopping and credit experiences for customers. Continue reading Synchrony harnesses AI to transform Customer Experience →

Linc Global, the leading customer care automation platform, announced the General Availability release of its direct to consumer capabilities. Linc helps brands offer an automated assistant that engages, serves and converts shoppers, while building stronger customer relationships, and substantially enriching customer data. Continue reading Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform →