Windstream Enterprise, a leading provider of advanced network communications, announced that it is launching WE Connect, a unified services portal and mobile app uniquely designed to elevate the customer experience. Continue reading Windstream Enterprise’s new WE Connect portal is all about enhancing the user experience
Daily Archives: January 17, 2019
Customer Service Automation and Robotics Propelled Jacada in 2018: Financial Highlights
Jacada, provider of Autonomous CX and Robotic Process Automation (RPA) solutions designed to automate customerservice operations, and improve the customer experience announced unaudited financial highlights for 2018 that include strong bookings and revenue, strong market demand for Customer Service Automation solutions, and a strengthening model of cloud-based Digital Self-Service and Intelligent Assistance. Continue reading Customer Service Automation and Robotics Propelled Jacada in 2018: Financial Highlights
Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps
Bright Pattern, leading provider of easy-to-use enterprise omnichannel cloud contact centre software for innovative companies, announced two new additions to the Bright Pattern Customer Experience Platform: 1) a conversational IVR that leverages AI for smarter, easier self-service, and 2) Bright Start Apps that allow companies to turn on particular customer service capabilities quickly and easily. Continue reading Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps
Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer
Sitel Group, one of the largest customer experience management companies in the world, announced that Martin Wilkinson-Brown has been promoted to Chief Marketing Officer. Continue reading Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer
Serenova Grows Leadership Team with SVP of Cloud Operations
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider announced that Eric Wang has joined the company as Senior Vice President of Cloud Operations. As part of the Serenova leadership team, Eric will be responsible for continuing to grow and evolve Serenova’s operational backbone as the company’s leading CCaaS platform continues to accelerate in market adoption. Continue reading Serenova Grows Leadership Team with SVP of Cloud Operations