Monese, the globally connected banking service for internationally mobile individuals, has announced a partnership with Unbabel to deliver multilingual customer service. Unbabel, the enterprise SaaS company that combines state-of-the-art Artificial Intelligence (AI) with the assurance of human translators to break down business communication barriers, will allow Monese customers to communicate with customer support teams in 28 languages. Continue reading Monese partners with Unbabel to support banking without boundaries →

Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1. Continue reading Cloud Reigns Supreme in 2018 Genesys Growth →

Verint® announced the results of the ForeSee® Digital Experience Index™ (DXI™). Verint acquired ForeSee to create the market’s most comprehensive omnichannel cloud Voice of the Customer (VoC) portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading New Verint Report Confirms Digital’s Substantial Influence on the Customer Experience →

CrossEngage announced a seven-digit series A financing. The existing investors Vorwerk Ventures, Earlybird Venture Capital, Project A, the VC Fund Kreativwirtschaft managed by IBB Beteiligungsgesellschaft, Cavalry Ventures, and 42CAP are increasing their holdings. Continue reading CrossEngage Closes Series A Financing Round →