Leading communication technology business, TeleWare peers into its crystal ball to predict what’s coming up in the technology sector in 2019… Continue reading 2019: Year of Artificial Intelligence and Virtual Assistants
Monthly Archives: December 2018
ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet
ZephyrTel, a division of ESW Capital focused exclusively on global telecommunications operators, is pleased to announce it has acquired the Interact and Mobile Messaging business units of NewNet Communication Technologies with immediate effect. Continue reading ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet
RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact
RiverStar, a contact centre software and custom applications solution provider announced the release and general availability of its QueView software application. QueView runs within the NICE inContact application, and provides custom responsiveness and better control over email queues by allowing supervisors and agents to assign emails to agents based on availability, skill or any other criteria. Continue reading RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact
Avtex Brings InteractionSync to Microsoft Channel Integration Framework
Avtex is pleased to announce they have partnered with Microsoft to bring their InteractionSync solution into the Dynamics 365 Unified Interface using the Dynamics 365 Channel Integration Framework (CIF). Continue reading Avtex Brings InteractionSync to Microsoft Channel Integration Framework
Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix
Automation Anywhere®, the global leader in Robotic Process Automation (RPA) announced it was ranked a leader in the Ovum RPA Platforms Decision Matrix 2018-19, which evaluated ten automation vendors. Automation Anywhere achieved highest scores for both the “technical” and “execution and market impact” assessment dimensions. Continue reading Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix
NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Continue reading NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
Sunsuper slashes customer response times with CX offering from Genesys
Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Continue reading Sunsuper slashes customer response times with CX offering from Genesys
NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
NICE announced that Baker Tilly, a top 15 full-service accounting and advisory firm, has selected NICE Robotic Process Automation (RPA) to accelerate their new technology initiative. Continue reading NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
UNIFY Launches Chatbot for Customer Service Solution
UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY. Continue reading UNIFY Launches Chatbot for Customer Service Solution
ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR
Banks and credit unions are now able to harness the power of artificial intelligence, big data and new consumer technologies to affordably modernize the self-service experience they create for customers and members. Continue reading ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR