Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch
Daily Archives: January 30, 2019
Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations
Bright Pattern announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. Continue reading Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations
Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market
Based on its recent analysis of the North American hosted/cloud contact centre market, Frost & Sullivan recognizes Genesys with the 2018 North American Market Leadership Award. With cloud market share of 10.7 percent in 2017, and one of the broadest solution portfolios in the industry, Genesys is leading the market. Continue reading Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market