Daily Archives: January 31, 2019

Technology

Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub

Jacada announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to rapidly provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences. Continue reading Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub →

Outsourcing

Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Continue reading Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa →

Who's Buying What?

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Continue reading Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales →