Dimension Data, a USD 8 billion global technology integrator and managed services provider, announced their partnership with Agoda, one of the world’s fastest-growing online travel agents. Dimension Data will work closely with Agoda to implement Genesys PureEngage™, an omnichannel platform to enhance Agoda users’ customer experience. Continue reading Agoda partners with Dimension Data to enhance customer experience
Avaya announced that C3i Solutions, a HCL Technologies company, has implemented Avaya communications solutions, turning its contact centre into a next generation omnichannel digital engagement and personalization centre with the flexibility to increase innovation and improve customer experiences. Continue reading C3i Solutions Taps Avaya Omni-channel Contact Centre Solutions To Offer Differentiated Services
Nextiva, an industry-leading cloud-based communications provider, announced that it has released Nextiva Contact Center, a cloud-based contact centre as a service (CCaaS). Continue reading Nextiva Releases Cloud-Based Contact Centre Offering
Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. – a US-based a leading contact centre outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary. Continue reading Fusion BPO Expands Client Portfolio And Capabilities With Acquisition Of Ameridial Inc.
Glassbox announced that its industry-leading Digital Customer Management solution, has been chosen by Singapore Airlines (SIA), Skytrax world’s best airline, to improve its web customer experiences. Continue reading Glassbox Digital Adds Singapore Airlines to Its Global Customer Base
Brillio, a global digital technology consulting and solutions company announced the signing of a definitive agreement for Bain Capital Private Equity to acquire a majority stake in the company to further scale its digital transformation offerings. Brillio will continue to be led by the current management team, headed by Chief Executive Officer Raj Mamodia. Financial terms of the private transaction were not disclosed. Continue reading Brillio Announces Investment By Bain Capital Private Equity
Teleperformance, the global leader in outsourced omnichannel customer experience management announced it has been recognized with five European Contact Center & Customer Service Awards (ECCCSAs), across four countries in Europe: Continue reading Teleperformance Wins Five 2018 European Contact Centre and Customer Service Awards