Daily Archives: January 25, 2019

Technology

Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers

Freshworks, the leading provider of cloud-based customer engagement software, has reimagined B2C messaging with Proximity. The new suite of updates to the modern messaging software Freshchat will enable businesses to build better relationships with prospects and customers by combining the power of text, audio, video and social messaging. Continue reading Freshworks introduces Proximity, an immersive way to bring businesses closer to their customers →

Awards

PCI Pal honoured at the PCI 2019 Awards for Excellence for second consecutive year

For the second year running, PCI Pal, the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence for its role in helping organisations across the globe meet the challenges of PCI DSS compliance. Continue reading PCI Pal honoured at the PCI 2019 Awards for Excellence for second consecutive year →

Awards

NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report

NICE inContact, a NICE business announced that NICE inContact CXone – the world’s #1 cloud customer experience platform – received the highest average product satisfaction rating from its customers as well as the highest rating for overall vendor satisfaction, according to a new report by contact centre, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report →