The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico. The acquisition strengthens Sabio Group’s domestic capabilities establishing them as the largest independent contact centre specialist in Spain. Continue reading Sabio extends workforce optimisation capability with acquisition of Callware
Daily Archives: January 14, 2019
RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Continue reading RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care
Astute announced they have been selected by KIK Custom Products, one of North America’s largest manufacturers of private label consumer and industrial products, to implement consumer case management CRM, knowledge management, and consumer analytics. KIK’s Consumer Relations team will use the new system to bring a greater level of focus, efficiency, and insight to their interactions with consumers. Continue reading KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care
Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
Salesforce announced new innovations across its Commerce Cloud platform that enable companies to bring artificial intelligence, visual search, inventory availability services and more to an entirely new generation of commerce experiences. Continue reading Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience
Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Watson capabilities allow Ingenico’s chatbot to better understand users’ requests once they have been inputted, whatever they may be. Continue reading Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience
Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy
Coveo announced the newest addition to its senior management team, Chase Hill. Hill joins the organization as Vice President, Commerce, bringing more than 18 years of eCommerce industry experience to the company. Continue reading Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy