babble, one of the UK’s leading providers of cloud-based communications technology, has recently appointed Mark Jordan as managing director of its new specialist business unit, babble contact. Continue reading babble launches new specialist contact centre business unit and appoints Mark Jordan as managing director
Daily Archives: January 24, 2019
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe
Mitel® announced the results of its new Europe-wide survey, “Cloud adoption as viewed by European Companies.” The study analyzes the attitudes and priorities of executives in eight European countries, examining their perceptions and motives for migrating to a cloud-based model for their business communications. Continue reading Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data
Teleopti, a global provider of workforce management (WFM) software, announced the general availability of Insights, a cloud-based business intelligence tool, using Microsoft Power BI. Insights helps companies discover the power of their WFM and customer experience data through extensive reporting functionality and personalized, interactive analysis. Continue reading Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data
Resistance to change – the arch nemesis of customer experience
According to Patrik Vesterberg at Teleopti, tried and tested isn’t always best. Here, he explains why change is good and outlines a flexible philosophy to kickstart the transformation of your customer interactions… Continue reading Resistance to change – the arch nemesis of customer experience
Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Continue reading Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth
Ingenico launches IBM Watson-enabled chatbot to enhance customer experience
Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Continue reading Ingenico launches IBM Watson-enabled chatbot to enhance customer experience