NICE announced Legal & General, a leader in the insurance industry, has selected NICE Robotic Process Automation (RPA) to bring robotic intelligence into their service delivery approach. The inclusion of intelligent virtual attendant robots into their organization equips their Customer Service Consultants with the tools to deliver an accurate, efficient and valuable customer experience. Continue reading Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future
Daily Archives: January 9, 2019
U-WFM & I-Net form Strategic Partnership to deliver complete Contact Centre solution in the Cloud
U-WFM is pleased to announce a strategic partnership with leading telecoms network provider and one of the pioneers of cloud-hosted call centre solutions, iNet. Continue reading U-WFM & I-Net form Strategic Partnership to deliver complete Contact Centre solution in the Cloud
Mitel Introduces Next Generation Voice Collaboration and Contact Centre Innovations for Unified Communications Portfolio
Mitel® announced updates to the company’s flagship unified communications (UC) solutions to offer businesses more advanced voice, collaboration and contact centre features for driving productivity and delivering better customer experiences. Continue reading Mitel Introduces Next Generation Voice Collaboration and Contact Centre Innovations for Unified Communications Portfolio
Leading VoIP Complete Solution Provider ITsavvy Announces Key Partnership
ITsavvy, one of the fastest growing complete VoIP technology solution providers in the U.S., just announced a new partnership with 8×8 for hosted VoIP solutions. The company is a leading provider of cloud phone, meeting, collaboration and contact centre solutions with over a million business users worldwide. Continue reading Leading VoIP Complete Solution Provider ITsavvy Announces Key Partnership