Teleopti, a global provider of workforce management (WFM) software, announced the general availability of Insights, a cloud-based business intelligence tool, using Microsoft Power BI. Insights helps companies discover the power of their WFM and customer experience data through extensive reporting functionality and personalized, interactive analysis.
Teleopti cloud customers can efficiently tap into and effectively share insights pertaining to scheduling and forecasting accuracy, employee engagement, and customer service performance all to make informed, proactive decisions and drive business success.
“The release of Insights will greatly help our customers understand their workforce management operations, employees and end-customers in a deeper, more profound way through advanced data analysis,” said Magnus Geverts, Chief Business Development Officer, Teleopti. “Insights addresses a great opportunity for cloud customers, turning all the data that streams through their WFM software into actionable intelligence. Embracing this opportunity underscores Teleopti’s commitment to innovation and assists the transformation of our customers’ business.”
With Insights, users can now quickly create detailed reports using drag and drop functionality, filtering, and the ability to layer in multiple variables. Through adjustable, personalized dashboards, companies can easily discern trends, while having a better capability to understand the “why”. Companies that harness Insights can consequently make more informed decisions to better serve their customers and employees.
“From customizable dashboards to interactive visualizations, the aim when we developed Insights was to provides customers with a canvas to tell the story of their organization and workforce management through data,” said Robert Bergman, Product Owner, Teleopti.
Insights utilizes embedded Microsoft Power BI, which has been the recognized leader for 11 years running in Gartner’s Magic Quadrant for Analytics and BI platforms. Microsoft and Teleopti have an ongoing strategic partnership in addition to a development relationship which began in the 1990s. As a Microsoft Gold Co-Sell Partner, Teleopti and Microsoft have joint customers in both the US and EMEA, as well as Teleopti being the number one supplier of WFM software on Microsoft Azure, globally. Apart from embedding Power BI to maximize reporting potential, Teleopti is using Microsoft AI services and bot frameworks to enhance workforce management possibilities and employee experiences.
“The aim of Power BI is to transform data into attractive, readable visuals in a matter of minutes, allowing individual users to gain invaluable insights as well as share these findings to increase organizational insightfulness as a whole,” said Annica Wallenbro Stojcevski, Business Group Lead for Data, AI and Cloud at Microsoft in Sweden. “It is exciting that Teleopti is using Microsoft tools and services to develop operationally insightful, employee engaging and CX transforming solutions for companies across the world.”
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.
Founded in 1992, Swedish-established Teleopti has customers in 90 countries, numerous offices around the world – from Beijing to Denver – and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.