Astute named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Astute as a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards. Continue reading Astute named a finalist in the Blending Human & Artificial Intelligence category of the 2019 UK National Innovation Awards

Personify XP named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Personify XP as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading Personify XP named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards

Traditional communications channels are becoming a last resort for consumers, says Aspect Software

For many years, telephone has been the dominant means through which organisations communicate with their customers. However, according to Aspect Software, the growth in choice when it comes to interaction – as well as the changing preferences of younger generations – means that traditional channels such as telephone are now becoming more of a last resort rather than a first port of call. Continue reading Traditional communications channels are becoming a last resort for consumers, says Aspect Software

Bierce Go Live with ContactOne’s Multi Channel Contact Centre Solution

To meet the needs of their expanding contact centre Bierce Surveying Limited has successfully installed ContactOne’s Multi Channel Contact Centre. ContactOne’s cloud-based solution met Bierce’s requirements for a platform that is easy to use, provided data which went beyond those offered by conventional PBX solutions and support future requirements for additional contact channels for their business including email, web chat and social media channels such as Twitter and Facebook. Continue reading Bierce Go Live with ContactOne’s Multi Channel Contact Centre Solution

Atos celebrates Unify partner success at its UK Awards

Atos, a global leader in digital transformation, has announced the winners of its Unify UK partner awards. The prestigious awards ceremony, hosted at Atos’ London offices, acknowledge the success of Unify’s UK and Ireland channel partners in delivering flexible and innovative Unified Communications solutions to customers over the past year. Continue reading Atos celebrates Unify partner success at its UK Awards