IBM Watson Assistant Continues to Drive Global Business Transformation

As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees. Continue reading IBM Watson Assistant Continues to Drive Global Business Transformation

Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution

Accenture and Verizon have won a Global Telecoms (“Glotel”) Award for their collaboration on an innovative customer service solution that uses artificial intelligence (AI) and intelligent analytics to help Verizon customers resolve issues quickly and easily. Continue reading Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution

Hyundai Card improves customer satisfaction using IBM Watson AI chatbot

During IBM Think, Hyundai Card Commercial, financial services subsidiaries of Hyundai and Kia Motors, announced they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally. Continue reading Hyundai Card improves customer satisfaction using IBM Watson AI chatbot

Lexalytics® announces Text Analytics Suite availability for any computing environment

Lexalytics®, the leader in “words-first” machine learning and artificial intelligence, announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment—on-premises; private, public or hybrid cloud; or individual workstation. Continue reading Lexalytics® announces Text Analytics Suite availability for any computing environment

For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management

NICE announced that Gartner Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Continue reading For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management