Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment

CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility

A new study from cloud-based experience leader, InMoment, uncovered five trends, including one that reveals UK consumers are outshining their global peers in making social responsibility a priority when choosing which brands to support. Unlike other areas in the study, UK companies were well aligned with consumers, also ranking this as a major area of focus. Continue reading CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility

Clarabridge Closes 2018 with Record Growth in the Contact Centre

Clarabridge revealed that it has closed a momentous 2018, with a record-setting fourth quarter, positioning the company for continued growth in 2019. The Clarabridge Contact Center Solution has grown in use by 800% in less than two years since launch, fueling the company’s success. In 2018, Clarabridge added nearly 100 new customers spanning Fortune 500 healthcare, financial, CPG, and high-tech institutions, and experienced a 45% increase in Q4 bookings. Continue reading Clarabridge Closes 2018 with Record Growth in the Contact Centre

Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management

Calabrio, a leading provider of customer engagement and analytics software announced that Gartner, Inc. has recognized Calabrio as a Visionary in the February 2019 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM) for the third consecutive year. The company was recognized for its ability to execute and completeness of vision. Continue reading Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management

CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN) announced that its Virtual Observer Omnichannel WFO Solution has achieved Integrated with Oracle Cloud status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Cloud customers. Continue reading CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Noble Systems to Present Gamification Platform at Customer Contact Week Australia 2019

Noble Systems, a global leader in omnichannel contact centre technology solutions announced that it will present its industry-leading gamification platform at Customer Contact Week (CCW2019) Australia 2019 in booth #18. CCW2019 Australia takes place 27 February – 1 March, 2019, at the STAR Gold Coast Queensland, Australia. Continue reading Noble Systems to Present Gamification Platform at Customer Contact Week Australia 2019

Wizu named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Wizu as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards. Continue reading Wizu named a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards