BookingBug Announces Partnerships with Yext and Twilio

BookingBug, the leader in customer journey management announced partnerships with industry-leading technology providers Yext and Twilio. Yext is a leading Digital Knowledge Management (DKM) platform designed to provide companies with the ability to control brand experiences across digital channels – including maps, search engines, voice, applications and other intelligent services that drive customer discovery and inform actionable decision making. Continue reading BookingBug Announces Partnerships with Yext and Twilio

Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service Platform

Sparkcentral announced Instagram support for its leading social messaging customer service platform, which allows marketing and care teams to respond and engage customers in real time over the world’s most popular online photo-sharing app and social network. Continue reading Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service Platform

Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions

NEC Corporation and Netcracker Technology announced today that Rakuten, the Japan-based global leader in internet services, has selected Netcracker’s next-generation digital business and operations solutions to enable a disruptive go-to-market strategy with its mobile network launch. Continue reading Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions

Quovim C3 Achieves Gold Partner Status from Genesys

Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Gold partner status is the highest echelon within the Genesys Partner Network. Continue reading Quovim C3 Achieves Gold Partner Status from Genesys

Tech Data Signs Distribution Agreement with Automation Anywhere in India

Tech Data announced that it has signed an India distribution agreement with Automation Anywhere, the global leader in Robotic Process Automation (RPA). Automation Anywhere pioneered RPA to enable organizations to automate business processes while freeing up existing employees to spend more time on strategic tasks. Continue reading Tech Data Signs Distribution Agreement with Automation Anywhere in India

USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy

EnergySavvy, the leader in utility customer experience transformation, today announces National Grid is expanding its implementation of the company’s Utility Customer Experience (UCX) platform. The AI-driven, end-to-end customer experience solution dramatically increased National Grid’s ability to align its low-income programs with customer needs, with initial pilots showing up to 120 percent higher enrollment in key programs. Continue reading USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy