8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions announced it has increased customer satisfaction on a massive scale for DDC OS, the business process outsourcing specialist. Continue reading DDC OS improves customer satisfaction with support from 8×8
Daily Archives: February 13, 2019
Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021
Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organizations. Gartner, Inc. predicts that, by 2021, 70 percent of organizations will assist their employees’ productivity by integrating AI in the workplace. Continue reading Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021
WFM technology from Teleopti supports employee engagement at OTTO Service Centers
Teleopti announced that Germany’s biggest online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering round-the-clock customer service. Continue reading WFM technology from Teleopti supports employee engagement at OTTO Service Centers
TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019
TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, is proud to announce that it has been named to FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2019. Continue reading TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019
Ultracomms Answer Machine Detection Solution Awarded European Patent
Contact centre technology specialist Ultracomms has been awarded a European patent for its pioneering answer machine detection technology, AMD+. Continue reading Ultracomms Answer Machine Detection Solution Awarded European Patent
SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform
MessageBird, the cloud communications platform for rapidly-growing disruptors and innovative enterprises worldwide, and SparkPost, the #1 email delivery and analytics platform announced a strategic partnership agreement to extend the communications channels available to businesses. Continue reading SparkPost & MessageBird Form Strategic Partnership to Link the World’s Largest Sender of Email with Fastest Growing Cloud Communication Platform