Gartner Identifies Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service in 2019

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year. Continue reading Gartner Identifies Four Imperatives That Customer Service and Support Leaders Must Address to Deliver Digital Customer Service in 2019

Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts

Salesforce announced that Fairview Health Services—one of the largest nonprofit health systems in Minnesota—selected Salesforce as its platform for customer engagement. With Salesforce, Fairview will get a 360-degree view of each customer and the tools to better understand and manage customer needs. Continue reading Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts

Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes

“Customer Experience. Make it your game” – this is Damovo’s theme at this year’s CCW event in Berlin. A live demo at the Damovo booth (3G8/H7 in Hall 3) will show visitors how customers can set up their contact centre for the digital future and at the same time make customer communication more efficient. Continue reading Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes