GCash – a wholly owned subsidiary of Globe Fintech Innovations Inc (Mynt) has partnered with UNIFY to enhance customer engagement and improve customer satisfaction using the Unify Chatbot solution. GCash Customers will get real-time interactive customer service 24/7 via Messenger with the UNIFY Chatbot solution. Continue reading GCash Partners with UNIFY Chatbots to Enhance Customer Engagement
Daily Archives: February 6, 2019
Pegasystems Acquires Business Intelligence and Data Visualization Capabilities To Enable Smarter Business Decisions
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced the asset purchase of Infruid Labs, a business analytics and data visualization software company. This acquisition brings a consumer-grade user interface and enterprise-class capabilities to Pega solutions that enable users to easily visualize and better understand their Pega application data to improve decision making. Continue reading Pegasystems Acquires Business Intelligence and Data Visualization Capabilities To Enable Smarter Business Decisions
Vector Capital Completes Acquisition of Aspect Software
Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses announced the successful completion of its acquisition of Aspect Software, Inc. (“Aspect”), a leading provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions. Continue reading Vector Capital Completes Acquisition of Aspect Software
The whole organisation is a customer service centre
Customer experience is today’s number one USP and it’s revolutionizing the way we do business. While the contact centre remains the catalyst for service excellence, every single department must play its part. Rob Clarke at Teleopti sheds light on a few golden rules for corporate-wide customer service… Continue reading The whole organisation is a customer service centre
Government outsourcing spend reaches highest level since 2015
The public sector outsourcing market soared to a three-year high in 2018 as government organisations signed contracts worth £2.9 billion, according to the Arvato UK Outsourcing Index. Continue reading Government outsourcing spend reaches highest level since 2015