Global cloud communications software and solutions provider IMImobile PLC, releases a unified RCS Messaging API alongside its low-code toolset, in its enterprise cloud communications platform, IMIconnect, to drive the adoption of RCS business messaging by leading enterprises globally. Continue reading IMImobile releases unified RCS Messaging API to accelerate RCS adoption for enterprise customer communications
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced a partnership with Morae Global Corporation, a full-service, technology-enabled, integrated solution provider for the legal and compliance function. Continue reading CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics
When we think of the AI platforms that are shaping how we use natural language to interact with phones, home devices and other services, we think of Amazon’s Alexa, Apple’s Siri, Google’s Assistant, and Microsoft’s Cortana.
Talkdesk announced their selection by 2U, Inc., a global leader in educational technology, as its contact centre solutions provider. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations, and dozens of remote employees around the world. 2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity. Continue reading Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc.
SmartAction, the top-rated AI-powered virtual agent solution for contact centers announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. Continue reading SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors
PeakView and Talkdesk have entered into a strategic partnership which expands Talkdesk’s reach into enterprise markets and broadens PeakView’s portfolio of leading cloud contact centre providers. Continue reading Talkdesk and PeakView form strategic partnership to provide enterprise cloud contact centre solutions
GN Audio has signed an agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio to acquire Altia Systems
LogMeIn announced that TMC, a global, integrated media company, has named the Jive Unified Communications Platform as a recipient of the 2018 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine. This is the second award TMC has given Jive in recent months as the product was also recognized as a 2018 Internet Telephony Hosted VoIP Excellence Award winner. Continue reading LogMeIn’s Jive Recognized with a Second 2018 Award from INTERNET TELEPHONY Magazine for Unified Communications Excellence