Dimelo, a RingCentral Company, the leading cloud-based digital customer engagement platform, announces its integration with the WhatsApp Business solution that allows businesses to interact with customers in a fast and simple way directly through WhatsApp.
With over 5 billion people actively using messaging apps every month, it’s evident that today’s customers want to connect with businesses in the same way they chat with friends and family, using easy and hassle-free chat messaging services. The integration provides customers with flexibility and a more personalised experience, as asynchronous messaging allows agents to fit around customers’ needs and doesn’t prolong customer waiting times.
By relying on the RingCentral Engage omni-digital platform, businesses are able to let the 1.5 billion WhatsApp users contact them, providing even more valuable and seamless customer experiences.
Stéphane Lee, Dimelo’s Managing Director and co-founder, commented: “Messaging is the future of customer care. With this new integration, Dimelo enables its clients to engage with their customers in a fast and effective way. Customers directly chatting with a business are able to enjoy the same experience as when they talk to their peers. At the same time, companies are able to manage all their digital conversations through a single platform. Messaging tools like the WhatsApp Business solution help companies to improve, personalise and speed up their customers interactions.”
With the WhatsApp Business solution, users can opt-in to start a conversation with businesses who then have 24 hours to reply. If a company is late in replying to its customers then they may be charged as a way of encouraging effective customer care.
Dimelo clients who benefit from implementing the WhatsApp Business solution include: cDiscount (FR – Retail), Crédit Mutuel – Arkea (FR – Insurance); AXA (CH/FR – Insurance); AllSecur (NL – Insurance) and LCL (FR – Banks) and multiple enterprises in various industries in EMEA. Dimelo is also providing its clients with support on best practices for customer care.
About Dimelo, a RingCentral Company
Dimelo, a RingCentral Company, facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.
We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyse and better manage their activity while increasing customer satisfaction.
Dimelo is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).