T-Systems, Deutsche Telekom’s enterprise technology arm, has announced the opening of a new office in London, with another office opening in Milton Keynes in May. Continue reading T-Systems opens new London office and appoints regional leader
Monthly Archives: April 2019
Research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience
Webchat, SMS and social media messaging are popular ways for customers to contact brands – but new research by Ultracomms reveals how consumers feel about contact centres and confirms they still want to pick up the phone when they have a problem. Continue reading Research shows customers embrace webchat, SMS and social media to contact brands – but phone contact is still central to best customer experience
NICE inContact CXone Spring 2019 Release Adds End-to-End AI Capabilities
NICE inContact, a NICE business announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact centre for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations. CXone new AI capabilities span the entire customer and agent experience from: new AI self-service bot options, to new AI-infused forecasting and scheduling options to AI-powered interaction analytics that detect root cause issues of customer frustration. Continue reading NICE inContact CXone Spring 2019 Release Adds End-to-End AI Capabilities
Konectiv and LumenVox Enter New Partnership
LumenVox and Konectiv announced that Konectiv has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Konectiv’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Continue reading Konectiv and LumenVox Enter New Partnership
Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi
In line with its global growth strategy, leading global customer experience provider Majorel is expanding its footprint in the Georgian market with two new offices and around 700 new jobs. The first new site was officially opened last Monday in Kutaisi. Continue reading Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi
Zappix Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service Solutions
Zappix Inc. is leveraging its revolutionary On-Demand Customer Service and Automation Technology to provide self-service capabilities for monetization by Business Process Outsourcing partners. Continue reading Zappix Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service Solutions