Today, out of 2000 work activities (across 800 professions), 45% could be automated. It is estimated that 60% of occupations could save up to 30% of their time with automation, and use that time instead to focus only on situations that require their expertise and intelligence. Continue reading Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes
Monthly Archives: April 2019
Noble Systems Celebrates 30 Years of Contact Centre Innovation
Noble Systems, a global leader in omnichannel contact centre technology solutions, is celebrating 30 years of delivering innovative products and services for the contact centre marketplace. Throughout the last three decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 30 Years of Contact Centre Innovation
IP Telecom Partners with Key IVR in £250,000 Deal
IP Telecom, continuing with its ethos of innovative, strategic partnerships have teamed up with Key IVR to develop a solution that facilitates payment processing in a cloud-based telephony environment; IP Telecom’s new feature in partnership with Key IVR allows businesses to set up an out of hours automated payment that is PCI-compliant. Continue reading IP Telecom Partners with Key IVR in £250,000 Deal
Inference Extends Support for Google Contact Center AI and Dialogflow
Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact centre software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI). Continue reading Inference Extends Support for Google Contact Center AI and Dialogflow
Digicel partners with fastforward.ai to launch customer engagement platform in 31 countries
Digicel Group announced a partnership with FastForward.ai to accelerate its vision to become the digital lifestyle partner for its customers across the Caribbean, Central America and Asia Pacific. FastForward.ai platform will enable Digicel to reach, engage and enable commerce for its customers inside social media and messaging apps. Continue reading Digicel partners with fastforward.ai to launch customer engagement platform in 31 countries
50% of Customer Service Departments Lack the Tools to Provide Automated Personalized Responses
A commissioned study conducted by Forrester Consulting on behalf of Ada found that of more than 100 customer service decision makers in the US, Canada, and the UK, only 21% of those firms surveyed provide highly personalized automated customer service experiences. Continue reading 50% of Customer Service Departments Lack the Tools to Provide Automated Personalized Responses