Avaya in cooperation with CROC, implemented a project to modernize the infrastructure of contact centre for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently. Continue reading Raiffeisenbank modernizes its Contact Centre with Avaya
Daily Archives: August 20, 2019
Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail
Qualtrics announced that Urban Outfitters has selected Qualtrics CustomerXM™ to optimize the retailer’s global customer experience program across its physical stores and digital channels. Urban Outfitters will centralize customer data collected from its existing operational systems and customer feedback, including consumer insights, on the Qualtrics XM Platform. Continue reading Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail