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Daily Archives: August 28, 2019

Technology

Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio

August 28, 2019 Sam Heggie-Collins

Atos, a global leader in digital transformation, and Ingram Micro announce a distribution partnership in the UK which enables Ingram Micro to distribute the Atos unified communications and collaboration (UCC) portfolio, marketed under the Unify brand. Continue reading Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio →

Who's Buying What?

Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests

August 28, 2019 Sam Heggie-Collins

Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests →

Who's Buying What?

ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements

August 28, 2019 Sam Heggie-Collins

FRISS, the worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. Continue reading ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements →

Who's Buying What?

City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services

August 28, 2019 Sam Heggie-Collins

Verint® announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Continue reading City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services →

Partnerships

NICE inContact Announces New Partnerships in Australia

August 28, 2019 Sam Heggie-Collins

NICE inContact, a NICE business announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone – the world’s #1 cloud customer experience platform – to contact centre customers throughout the region. Continue reading NICE inContact Announces New Partnerships in Australia →

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