RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. Continue reading RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Twilio, the leading cloud communications platform, announced Twilio Conversations, an API that enables developers to build conversational experiences for their customers across multiple messaging channels. Integrating various messaging channels and maintaining the infrastructure to support group messaging and cross-channel conversations presents a complicated technical challenge for businesses. Continue reading Twilio Conversations Creates Meaningful, Cross-channel Connections with Customers At Scale

Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

Customer experience specialist, Ember, has enriched its analytics capability through a new partnership with Warwick Analytics. The partnership means that the Warwick Analytics’ PrediCX solution, which applies machine learning to accelerate gathering insights using text analytics, can be used by Ember in analytics work. Continue reading Warwick Analytics partnership with Ember helps enhance omnichannel analytics offer

LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide

LogMeIn announced that Gartner, Inc. has named LogMeIn as a Challenger in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide*. 2019 marks the first year that LogMeIn has been included in this Magic Quadrant with the launch earlier this year of GoToConnect. LogMeIn was also named a Leader in Gartner’s most recent Magic Quadrant for Meeting Solutions*. Continue reading LogMeIn Named a Challenger in Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide

Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations

3CLogic, a leading provider of cloud contact centre solutions announced the selection of its Total Cloud offering by a Forbes Global 2000 listed company seeking to insource its helpdesk operations while transitioning away from its on-premise Cisco installation. Continue reading Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations

TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that its TTEC Nationwide Career Fair will be held on Tuesday, August 6, during which the company will be hiring nearly 3,000 customer experience associates. Continue reading TTEC Hiring More Than 2,700 Associates in Nationwide Hiring Event