CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded the reach of its call centre ready products, purpose-built for channel partners. Continue reading CounterPath Advances Contact Centre Channel Partner Business with Bria® Softphones and Stretto Platform™ →

Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses, announced the launch of its Channel Partnership program. With this program, Aircall empowers agents and resellers to offer a best-in-class modern phone solution to their SMB customers. Continue reading Aircall Announces Channel Partnership Program Bringing Best-in-Class Modern Phone Solution to Channel Ecosystem →

Sparkcentral, an enterprise digital customer service platform company, today announced a partnership with Freshworks Inc., the customer engagement software company. Continue reading Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support →

CleverTap, the full-stack customer retention platform, announced the launch of their AIC Framework for customer engagement, co-created with Phiture, a Berlin-based mobile consultancy. Continue reading CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention →