Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced that it has added a range of new features to its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution
Monthly Archives: September 2019
Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth
Customer engagement company Airship unveiled its new EU cloud site and revealed several new strategic milestones that contributed to a record-breaking quarter led by EMEA. In 2019, Airship has grown its global professional services organization by 5x, expanded its integrations with marketing clouds and data platforms, and introduced new functionality that makes it easier to localise messages to international audiences and automate messages within multi-step journeys. Continue reading Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth
RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion
RedPoint Global, a top provider of customer data platform (CDP) and customer engagement technologies announced an equity raise of $13.5 million to fuel continued geographic expansion and deepen strategic partnerships. Led by Camden Partners, the round also includes participation of existing and new investors. Continue reading RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion
Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data
Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced that Royal London, the UK’s largest mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their trademark customer service. Continue reading Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data
Swansea-based businesses partner to generate multimillion-pound savings for DfT
Business process outsourcing (BPO) provider Arvato has collaborated with cloud services company Mobilise to deliver cloud migration to the Department for Transport (DfT), in the first project of a new long-term partnership. Continue reading Swansea-based businesses partner to generate multimillion-pound savings for DfT
Content Guru Bringing AI Expertise to GovTech 2019
Content Guru, global leader in cloud communications technology, will be sharing its expertise in utilising Artificial Intelligence (AI) to enhance citizen engagement in the public sector at GovTech 2019. Continue reading Content Guru Bringing AI Expertise to GovTech 2019
ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey
Avaya announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya IX™ Digital solutions to increase workforce efficiencies, reduce costs and gain greater insights into customer behavior. Continue reading ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey
Enreach expands with the acquisition of Network Telecom, United Kingdom
Enreach, the fast-growing European group backed by pan-European investment company Waterland, strengthens its position in the IT and telecommunications markets with the acquisition of Network Telecom, a leading telecommunications provider in the United Kingdom. Continue reading Enreach expands with the acquisition of Network Telecom, United Kingdom
Within Reach group rebrands to Enreach
Within Reach, the fast-growing European UC provider, announces its new name Enreach with a new brand to match. The group, supported by pan-European investor Waterland, is a leading communications and technology business serving SMEs with intelligent communication solutions. Continue reading Within Reach group rebrands to Enreach
eGain makes disruptive free Chatbot and Digital Desktop offer at annual conference
eGain, the leading provider of omnichannel customer engagement solutions, is offering free, working customer service chatbots at its Experience 360™ conference on October 15, 2019 at the Hyatt Regency O’Hare in Chicago. Continue reading eGain makes disruptive free Chatbot and Digital Desktop offer at annual conference