Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced that it has added a range of new features to its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone adds new accessibility features to award-winning Cardprotect Voice+ payments solution

Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth

Customer engagement company Airship unveiled its new EU cloud site and revealed several new strategic milestones that contributed to a record-breaking quarter led by EMEA. In 2019, Airship has grown its global professional services organization by 5x, expanded its integrations with marketing clouds and data platforms, and introduced new functionality that makes it easier to localise messages to international audiences and automate messages within multi-step journeys. Continue reading Airship Announces New EU Cloud Site and Multiple Strategic Investments Driving Accelerated Global Growth

RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion

RedPoint Global, a top provider of customer data platform (CDP) and customer engagement technologies announced an equity raise of $13.5 million to fuel continued geographic expansion and deepen strategic partnerships. Led by Camden Partners, the round also includes participation of existing and new investors. Continue reading RedPoint Announces $13.5 Million Equity Raise to Accelerate Strategic Partnerships and Geographic Expansion

Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data

Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced that Royal London, the UK’s largest mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their trademark customer service. Continue reading Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data

ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey

Avaya announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya IX™ Digital solutions to increase workforce efficiencies, reduce costs and gain greater insights into customer behavior. Continue reading ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey

How to motivate disengaged team members with tips for employee engagement

You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we’ve revamped Maslows Hierarchy of Needs to relate to employee engagement and the levels of motivation within a workplace. Continue reading How to motivate disengaged team members with tips for employee engagement

HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS)

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults. Continue reading HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS)

Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities

CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities

8×8 and Charterhouse take MacDonald & Company’s global business to the cloud

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud