ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies

ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies

Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market

Verint® announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*. Continue reading Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market

8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the acquisition of privately-held Wavecell Pte. Ltd., a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately USD $125 million in cash and stock. Continue reading 8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market

Blue Prism Closes Thoughtonomy Acquisition

Blue Prism announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities. Continue reading Blue Prism Closes Thoughtonomy Acquisition