Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software. Customers can access the framework and choose Cloud Software technologies such as: Workforce Optimisation, Robotic Process Automation, Video Conferencing, Video Management, Digital Interviewing, Mobile Call Recording and Call Recording & Retrieval. Continue reading Business Systems Awarded Place on G-Cloud 11 Framework →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement. Continue reading Avaya and Tenfold Create Improved Customer Conversations →

Based on its recent analysis of the European market for digital customer experience analytics, Frost & Sullivan recognizes Glassbox Digital with the 2019 Europe Customer Value Leadership Award for its analytics solution, wherein the Digital Behavioral Analytics (DBA) solution is the cornerstone. Continue reading Frost & Sullivan Recognizes Glassbox for the Digital Customer Experience Orchestration Value it Provides to Enterprises →

Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce its latest accomplishment: Being named a “Major Contender” in the much anticipated annual report “RPA – Technology Vendor Landscape With Products PEAK Matrix™ Assessment” by highly regarded industry analyst firm, Everest Group. Continue reading Jacada Continues to Impress; Declared a “Major Contender” in Robotic Process Automation (RPA) →

Avaya announces that its technology has enabled Loughborough Schools Foundation, a group of four independent schools and a nursery in Leicestershire, to introduce a ‘Safe School’ solution, the first of its kind in the UK, and putting the school’s communications technology strategy far ahead of that traditionally found in the education sphere. Continue reading Avaya and Loughborough Schools Foundation launch UK-first communications solution to help keep students safe and staff connected →

Gryphon Networks, a proven leader in sales performance management systems for enterprise sales and service teams, proudly announces the availability of Sales Performance for Dynamics – an optimized integration of Gryphon’s patented telephony, behavior analytics and marketing compliance platform specifically designed to work natively within Microsoft Dynamics 365. Continue reading Gryphon Networks Announces Sales Performance for Dynamics →

Maintel, the cloud and managed services specialist, announces the launch of its Insight Secure cyber security service, combining sophisticated assessment tools with expert knowledge and support. The offering will provide businesses of all sizes with peace of mind over their cyber security and compliance management. Continue reading Maintel relieves the pain of securing your business against cyber threats with Insight Secure →

Aspect Software announced Aspect® Unified IP® Infinity, a multi-year programme designed to help customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments. Continue reading Aspect Software Announces New Infinity Program for Aspect Unified IP →

Zoom Video Communications announced the general availability of its Zoom Phone cloud phone service in the United Kingdom and Australia. It also released several enhancements for the service including multi-language prompt support, Office 365 and Gmail integrations, ability to multitask on mobile without dropping the call, on-hold music management, and others. Continue reading Zoom Announces Zoom Phone Launch in the United Kingdom and Australia →