Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 11 framework for Cloud Software. Customers can access the framework and choose Cloud Software technologies such as: Workforce Optimisation, Robotic Process Automation, Video Conferencing, Video Management, Digital Interviewing, Mobile Call Recording and Call Recording & Retrieval. Continue reading Business Systems Awarded Place on G-Cloud 11 Framework
Monthly Archives: July 2019
Avaya and Tenfold Create Improved Customer Conversations
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize AI with richer contextual customer data to drive predictive engagement. Continue reading Avaya and Tenfold Create Improved Customer Conversations
5 Point Plan for Super-Connected CX
Digitalisation is a double-edged sword. While it makes life easier by automating processes and helping consumers to self-serve, some might argue it offers too much choice. Colin Hay says it’s time to stay calm and carry on with a five-point plan for super-connected customer experience. Continue reading 5 Point Plan for Super-Connected CX
Frost & Sullivan Recognizes Glassbox for the Digital Customer Experience Orchestration Value it Provides to Enterprises
Based on its recent analysis of the European market for digital customer experience analytics, Frost & Sullivan recognizes Glassbox Digital with the 2019 Europe Customer Value Leadership Award for its analytics solution, wherein the Digital Behavioral Analytics (DBA) solution is the cornerstone. Continue reading Frost & Sullivan Recognizes Glassbox for the Digital Customer Experience Orchestration Value it Provides to Enterprises
Jacada Continues to Impress; Declared a “Major Contender” in Robotic Process Automation (RPA)
Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce its latest accomplishment: Being named a “Major Contender” in the much anticipated annual report “RPA – Technology Vendor Landscape With Products PEAK Matrix™ Assessment” by highly regarded industry analyst firm, Everest Group. Continue reading Jacada Continues to Impress; Declared a “Major Contender” in Robotic Process Automation (RPA)
Greater Insight Is an Attainable Contact Centre KPI
Richard Mill from Business Systems (UK) explains why better visibility of team delivery is invaluable for call centre managers to run day-to-day operations smoothly and efficiently… Continue reading Greater Insight Is an Attainable Contact Centre KPI
Avaya and Loughborough Schools Foundation launch UK-first communications solution to help keep students safe and staff connected
Avaya announces that its technology has enabled Loughborough Schools Foundation, a group of four independent schools and a nursery in Leicestershire, to introduce a ‘Safe School’ solution, the first of its kind in the UK, and putting the school’s communications technology strategy far ahead of that traditionally found in the education sphere. Continue reading Avaya and Loughborough Schools Foundation launch UK-first communications solution to help keep students safe and staff connected