ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies
Monthly Archives: July 2019
ITU findings challenged in latency whitepaper by Spearline
Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centres on the impact of voice latency on business growth. Continue reading ITU findings challenged in latency whitepaper by Spearline
WEBTEXT Announces Messaging Integration with Adobe Campaign
WEBTEXT, a leading cloud based provider of enterprise messaging solutions, announced that it now supports automated 2-way messaging with Adobe Campaign, a leading campaign manager. Continue reading WEBTEXT Announces Messaging Integration with Adobe Campaign
Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market
Verint® announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*. Continue reading Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market
Workbooks certified for G-Cloud 11
Workbooks, a British cloud-based Customer Relationship Management (CRM) and marketing automation vendor, announces that the company has been certified for the G-Cloud 11. Continue reading Workbooks certified for G-Cloud 11
UK employees embrace AI in the workplace, but want more training
Employees in UK businesses are optimistic about the future impact of artificial intelligence (AI) on their jobs according to a nationwide study conducted by Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading UK employees embrace AI in the workplace, but want more training
8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the acquisition of privately-held Wavecell Pte. Ltd., a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately USD $125 million in cash and stock. Continue reading 8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market
Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office. Continue reading Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Blue Prism Closes Thoughtonomy Acquisition
Blue Prism announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities. Continue reading Blue Prism Closes Thoughtonomy Acquisition
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy
Jabra announces that it has appointed Lee Davis as Software Sales Manager with responsibility for driving the development of the company’s enhanced channel strategy in EMEA North. Continue reading Jabra announces appointment of Lee Davis to drive its enhanced channel strategy