Airship Acquires Apptimize to Create Industry’s Leading End-to-End Mobile Customer Experience Platform

Customer engagement company Airship announced that it has acquired Apptimize, the most adopted solution for testing and innovating user experiences across mobile apps and other digital channels. This move provides marketers and developers with a single solution to optimize the entire user experience across messaging channels and digital properties. Continue reading Airship Acquires Apptimize to Create Industry’s Leading End-to-End Mobile Customer Experience Platform

Cisco Announces Intent to Acquire Voicea

Cisco announced its intent to acquire privately-held Voicea, headquartered in Mountain View, CA. Voicea is the creator of a market-leading real-time solution that provides meeting transcription, voice search, and meeting highlights/action items, with robust data privacy. It helps teams have more productive and actionable meetings by turning talk into action. Continue reading Cisco Announces Intent to Acquire Voicea

FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada

FICANEX® and Ada announced the release of tunl.chat™, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers. Financial institutions can brand and tailor tunl.chat to suit their unique requirements and deploy the chatbot within their website and mobile apps. Continue reading FICANEX Partners With Ada to Deliver AI-Powered Customer Service to Financial Institutions Across Canada

NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization

NICE inContact, a NICE business, announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) Authorization to Operate (ATO) leadership with the addition of CXone Workforce Optimization, to improve citizen and agent experiences. Continue reading NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization