Salesforce Signs Definitive Agreement to Acquire ClickSoftware

Salesforce announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact centre to the field to deliver more connected, intelligent customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire ClickSoftware

Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets.​​ Continue reading Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Gridspace Announces Partnership and Network Integration with Twilio Voice Platform

Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform

Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

Thoughtonomy, the leading Intelligent Automation platform provider, announced its involvement in IEEE 2755.1™ – Guide for Taxonomy for Intelligent Process Automation Product Features and Functionality. Continue reading Thoughtonomy Continues Push for Quality Standards Within Automation Industry as IEEE Publishes Global Standard for Robotic and Intelligent Automation

TMC names Avaya OneCloud platform for Unified Communications and Contact Center a 2019 Communications Solutions Product of the Year Award Winner

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that TMC, a global, integrated media company, has awarded the Avaya OneCloud™ unified communications and contact centre platform a 2019 Communications Solutions Products of the Year Award. Continue reading TMC names Avaya OneCloud platform for Unified Communications and Contact Center a 2019 Communications Solutions Product of the Year Award Winner