Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only trusted messaging solution that pulls in all customer conversations into a cohesive interface across web, mobile and social messaging. Continue reading Zendesk Introduces WhatsApp for Zendesk
Daily Archives: August 8, 2019
Salesforce Signs Definitive Agreement to Acquire ClickSoftware
Salesforce announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact centre to the field to deliver more connected, intelligent customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire ClickSoftware
Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide
Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets. Continue reading Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide
Gridspace Announces Partnership and Network Integration with Twilio Voice Platform
Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform
Hammer and LivePerson Announce Integration to Deliver Conversational Commerce
Hammer Fiber Optics Holdings Corp’s announced that it will provide its customers conversational communication and digital commerce services in collaboration with LivePerson, a global leader in conversational commerce. Continue reading Hammer and LivePerson Announce Integration to Deliver Conversational Commerce
Sky Italia Awards Amdocs Multi-Year Managed Services Agreement to Enhance Customer Experience
Amdocs announced that Sky Italia, a leading satellite TV service provider and broadcaster in Italy, selected Amdocs to modernize its digital monetization operations under a multi-year managed services agreement. Continue reading Sky Italia Awards Amdocs Multi-Year Managed Services Agreement to Enhance Customer Experience