Customers expect an excellent experience. Make sure you’re doing everything to deliver it

Excellent interactions—consistently and across all touchpoints–are the foundation of a good customer experience that will build long lasting customer relationships. However, without the availability of adequate channels that customers expect and processes to enable engagement that is fast and convenient, customer satisfaction and long term loyalty across the customer journey could be unwittingly diminished. Continue reading Customers expect an excellent experience. Make sure you’re doing everything to deliver it

3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019

3CLogic announced it was named to the Constellation ShortList™ for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. Continue reading 3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019