NICE inContact and RingCentral Announce Offering To Support Home Working

NICE inContact, a NICE business and the leader in cloud contact centre, in partnership with RingCentral a leading provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact centre agents, to work from home.

The offer includes NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact centre platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage and integrated softphone capabilities.

The combination of CXone@home with RingCentral Office™ provides organizations with best-in-class UCaaS solutions, including cloud PBX, video meetings and team messaging capabilities running on a carrier-grade infrastructure with a 99.999% uptime SLA. NICE inContact and RingCentral have been in partnership since 2015, supporting tens of thousands of cloud contact centre agents worldwide.

“We are proud to bring this timely offer to market with our long-standing partner RingCentral,” said Paul Jarman, CEO NICE inContact. “The power of RingCentral unified communications and the CXone cloud contact centre platform ensures that contact centre agents and supervisors can work from any location and continuously provide customer support when it’s needed most.”

The combined platforms allow contact centre agents to easily source answers for customers, share files, communicate within team messaging and video meetings and perform mission-critical business tasks while delivering exceptional customer experiences and keeping pace with the changing business landscape.

“It is now critical that employees can work from anywhere, anytime, and on any device in order to get work done and keep businesses moving forward,” said Anand Eswaran, president and COO, RingCentral, Inc. “Both our organizations are committed to enabling customers to rapidly transition to a work-from-home model and provide uninterrupted customer service.”

About NICE inContact

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms.