Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced that VeriCall® Technology, a solution offered by its wholly owned subsidiary Next Caller, is now the first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect, a cloud-based contact centre service platform. Continue reading Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers →

IFS, the global cloud enterprise software company, announced the launch of IFS assyst 11.4. This latest update is set to deliver the ability for companies to adopt and deploy workflow technology more broadly within their business. A single pricing model, as well as a simplified deployment model, will ensure business value is delivered within weeks of adoption. Continue reading IFS promises simplicity, affordability, and speed to value with enterprise-wide workflow management with latest IFS assyst release →

NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, announces the new integration of two of its UNIVERGE BLUE CLOUD SERVICES – CONNECT and ENGAGE – to provide users a single application for employee collaboration and superior customer communications. Continue reading NEC’s Newly Integrated UNIVERGE BLUE® CONNECT and ENGAGE Elevates Customer Experience, Business Communications & Teamwork →

Khoros, an award-winning leader in digital-first customer engagement software and services, and Opal, a next-generation leader in marketing planning, announced an expanded partnership to enable enterprise companies to work more efficiently and effectively across marketing channels. Continue reading Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement →