Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre. Continue reading Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre
Daily Archives: December 8, 2021
Arise Virtual Solutions announced the acquisition of Officium Labs
Arise, the worldwide leader in Gig-CX and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent CXM announced the acquisition of Officium Labs, a cutting-edge platform for CX design, transformation, and BPO services. Continue reading Arise Virtual Solutions announced the acquisition of Officium Labs
Alcatel-Lucent Enterprise launches ALE Connect
Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries, has announced the launch of Alcatel-Lucent Enterprise Connect (ALE Connect) powered by AKIO, a unique solution that helps companies tackle customer relationship challenges in the digital age. Continue reading Alcatel-Lucent Enterprise launches ALE Connect
TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management
Forsta Announces Global Partnership with Phebi.AI
Forsta, a leading Customer Experience and Research Technology company, announced a global partnership with Phebi.AI, an innovative voice technology company. Continue reading Forsta Announces Global Partnership with Phebi.AI
Spearline announce acquisition of leading WebRTC testing provider, testRTC
Spearline, a Cork-born global telecommunications company, announced the acquisition of Israeli real-time communications solutions developer testRTC, in an estimated eight-figure deal. Continue reading Spearline announce acquisition of leading WebRTC testing provider, testRTC
NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021
NICE announced that it has been recognized as a Technology Leader in the SPARK Matrix™: Robotic Process Automation (RPA) 2021 report. Continue reading NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021