TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management

Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working

Verint® announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues. Continue reading Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working

3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center

3CLogic, the leading voice-enabling and cloud contact centre platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll. Continue reading 3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center