Waterfield Technologies announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice. Continue reading Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services
Monthly Archives: January 2022
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team. Continue reading Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution
Webhelp expands global footprint to Israel
This new location in Tel Aviv will see Webhelp employing 500 people within our first year. The company is looking for talent in various disciplines, including customer service, social media management, technical support and digital services. Continue reading Webhelp expands global footprint to Israel
DATAMARK Appoints New Vice President of Global Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently welcomed its new Vice President of Global Operations, Shawn Ollis. Continue reading DATAMARK Appoints New Vice President of Global Operations
AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform
American Virtual Cloud Technologies, Inc. (“AVCtechnologies”) a trusted partner providing best-in-class cloud-based solutions to global enterprise customers, announced it has executed a definitive agreement to sell its Computex Technology Group (Computex) business to Calian Group Ltd. (Calian), which will complete AVCtechnologies’ transition to a pure-play cloud communications and collaboration company, centred on its premium Kandy platform. Continue reading AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform
Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Amelia, a leading Enterprise Conversational AI software company, announced that the company is named as a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Gartner also positioned Amelia highest in the Leaders quadrant for its ability to execute on the company’s vision for its Conversational AI platform. Continue reading Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy, global leader in omnichannel customer service automation, announced that Cognigy has been positioned by Gartner® as a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms for its offering, Cognigy.AI. Continue reading Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms