Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services

Waterfield Technologies announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice. Continue reading Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services

Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team. Continue reading Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution

AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform

American Virtual Cloud Technologies, Inc. (“AVCtechnologies”) a trusted partner providing best-in-class cloud-based solutions to global enterprise customers, announced it has executed a definitive agreement to sell its Computex Technology Group (Computex) business to Calian Group Ltd. (Calian), which will complete AVCtechnologies’ transition to a pure-play cloud communications and collaboration company, centred on its premium Kandy platform. Continue reading AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform

Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Amelia, a leading Enterprise Conversational AI software company, announced that the company is named as a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Gartner also positioned Amelia highest in the Leaders quadrant for its ability to execute on the company’s vision for its Conversational AI platform. Continue reading Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Cognigy, global leader in omnichannel customer service automation, announced that Cognigy has been positioned by Gartner® as a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms for its offering, Cognigy.AI. Continue reading Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience. Continue reading Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees

Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency

Provident Financial Romania, part of the International Personal Finance (IPF) group, the largest home credit business in Europe, has chosen DRUID technology to enable instant access to business and HR data with the aim of facilitating a boost in employee engagement and efficiency. Continue reading Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency

Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR

Vodafone is taking customer care to the next level by partnering with Google Cloud and Genesys to launch a suite of artificial intelligence-powered chat bots and smart speech recognition tools to improve customer experience by resolving queries in record time. Continue reading Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR

Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader

Qualtrics, the leader and creator of the experience management (XM) category, announced that top global brands, including Barclays, Comcast and Southwest Airlines, chose Qualtrics during the fourth quarter of 2021—capping off a record year for the company. Continue reading Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader

John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista

Hammer, an Infovista company that makes customer experience work, has announced the appointment of John D’Anna, former CEO of Empirix as its new President. Hammer emerged from the acquisition of Empirix by Infovista in April of 2021 and serves the world’s leading contact centres to guarantee optimal customer experience and business outcomes. Continue reading John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista