Waterfield Technologies announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice. Continue reading Waterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services
Monthly Archives: January 2022
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team. Continue reading Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution
Webhelp expands global footprint to Israel
This new location in Tel Aviv will see Webhelp employing 500 people within our first year. The company is looking for talent in various disciplines, including customer service, social media management, technical support and digital services. Continue reading Webhelp expands global footprint to Israel
DATAMARK Appoints New Vice President of Global Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently welcomed its new Vice President of Global Operations, Shawn Ollis. Continue reading DATAMARK Appoints New Vice President of Global Operations
AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform
American Virtual Cloud Technologies, Inc. (“AVCtechnologies”) a trusted partner providing best-in-class cloud-based solutions to global enterprise customers, announced it has executed a definitive agreement to sell its Computex Technology Group (Computex) business to Calian Group Ltd. (Calian), which will complete AVCtechnologies’ transition to a pure-play cloud communications and collaboration company, centred on its premium Kandy platform. Continue reading AVCtechnologies Announces Definitive Agreement to Divest Computex Technology Solutions to Focus on Kandy Platform
Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Amelia, a leading Enterprise Conversational AI software company, announced that the company is named as a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Gartner also positioned Amelia highest in the Leaders quadrant for its ability to execute on the company’s vision for its Conversational AI platform. Continue reading Amelia Named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy, global leader in omnichannel customer service automation, announced that Cognigy has been positioned by Gartner® as a Leader in the Magic Quadrant™ for Enterprise Conversational AI Platforms for its offering, Cognigy.AI. Continue reading Cognigy Named a Leader by Gartner® in the January 2022 Magic Quadrant™ for Enterprise Conversational AI Platforms
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Five9, a leading provider of the intelligent cloud contact centre. Continue reading Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers
Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees
Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce Engagement Management Suite that enhances the contact centre agent experience. Continue reading Alvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Centre Employees
Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency
Provident Financial Romania, part of the International Personal Finance (IPF) group, the largest home credit business in Europe, has chosen DRUID technology to enable instant access to business and HR data with the aim of facilitating a boost in employee engagement and efficiency. Continue reading Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency
Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR
Vodafone is taking customer care to the next level by partnering with Google Cloud and Genesys to launch a suite of artificial intelligence-powered chat bots and smart speech recognition tools to improve customer experience by resolving queries in record time. Continue reading Vodafone takes customer service to the next level with Google Cloud and Genesys-powered AI virtual assistant ‘TOBi’ and Speech IVR
8×8 Appoints Lisa Del Real as Global Channel Chief
8×8, a leading integrated cloud communications platform announced the appointment of Lisa Del Real to Global Channel Chief, reporting to Chief Sales Officer Ken Berryman. Continue reading 8×8 Appoints Lisa Del Real as Global Channel Chief
Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader
Qualtrics, the leader and creator of the experience management (XM) category, announced that top global brands, including Barclays, Comcast and Southwest Airlines, chose Qualtrics during the fourth quarter of 2021—capping off a record year for the company. Continue reading Qualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader
Digital First: The Future of Card Payments
Contact centres are complex places at the best of times with multiple systems and fluctuating customer demand. Add remote and hybrid working into the mix and things have become even more uncertain when it comes to providing easy and secure payment methods. Continue reading Digital First: The Future of Card Payments
John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista
Hammer, an Infovista company that makes customer experience work, has announced the appointment of John D’Anna, former CEO of Empirix as its new President. Hammer emerged from the acquisition of Empirix by Infovista in April of 2021 and serves the world’s leading contact centres to guarantee optimal customer experience and business outcomes. Continue reading John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista