Uniphore, the leader in Conversational Automation, announced that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Continue reading Uniphore Collaborates with Cisco to Enable Better Customer Experiences
The best customer experiences blend speed and convenience with the human touch, which is a fine balancing act for contact centres today. Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations… Continue reading How to embrace the double-edged expectations of your customers
CPM International took home the gold this year for the Most Effective Application of Technology at the 21st European Contact Centre & Customer Service Awards (ECCCSAs). Continue reading It´s time for ACTiON as CPM takes gold!
Businesses increasingly see customer engagement as a competitive differentiator, especially in the post-pandemic era. Yet, the large majority of executives worldwide (82%) believe the challenges to managing engagement with customers will only grow, according to a Verint-sponsored report by Harvard Business Review Analytic Services. Continue reading New Harvard Business Review Analytic Services Report Outlines Key Challenges in Customer Engagement and Experience Management
Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, published the latest Talkdesk Research™ report, “The future of customer loyalty.” The report finds that loyalty is being disrupted as consumers rethink their relationships with companies. Continue reading Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support
Empirix, an Infovista company delivering leading testing solutions for contact centres, has announced it becomes the only provider to offer a complete end-to-end cloud-based solution to identify and resolve challenges affecting quality and customer experience with the launch of Hammer Voice Explorer (HVE). Continue reading Empirix launches Hammer Voice Explorer
TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that VoiceFoundry, a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS customers drive innovation and build contact centre solutions using Amazon Connect services. Continue reading VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award