Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
As customers look to self-service channels, as well as for choice and convenience when it comes to how they interact with companies, the use of ‘chat’ has become an increasingly popular option. Continue reading Capita launches Avatar web chat technology
Genesys®, a global cloud leader in customer experience orchestration, announced a $580 million round of funding, which is intended to accelerate the company’s leadership in the Experience as a Service market globally. Continue reading Genesys Raises $580 Million in Funding at $21 Billion Valuation
8×8, a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham. Continue reading Rotherham Metropolitan Borough Council Modernises Operations with 8×8 XCaaS™
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs. Continue reading TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations
A new research study by RingCentral found that while the majority of American workers (80%) have the freedom to work from anywhere as 2021 draws to a close, a very small percentage (12%) believe that this same freedom will carry forward into the new year. The survey also revealed that if forced back into the office, 1 out of 3 Americans will leave their job. Continue reading Workers Concerned That Workplace Freedom Will Disappear in 2022 According to New RingCentral Survey
Qualtrics, the leader and creator of the Experience Management (XM) category, has been named a leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer*. Qualtrics is positioned highest for its Ability to Execute in the Leaders Quadrant for Qualtrics CustomerXM™. Continue reading Qualtrics Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
Medallia, the global leader in experience management and engagement, announced that it has been named a Leader for the second consecutive year in the Gartner Magic Quadrant for Voice of the Customer* (VoC). Of the 14 vendors evaluated, Medallia received the furthest placement for completeness of vision. Continue reading Medallia Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer