Digital transformation and customer experience specialists, FourNet, announced that the CARiNA voice recorder solution from its subsidiary ComputerTel is compliant with key Avaya OneCloud™ UCaaS (Unified Communications as a Service) solutions, helping customers capture and store valuable client interactions whilst maintaining compliance. Continue reading CARiNA from ComputerTel Helps Customers Capture and Manage Valuable Client Data →

Content Guru, leading innovator in cloud customer experience solutions, launches storm® SCIM (System for Cross-domain Identity Management) – its new service designed to streamline and simplify contact centre staff provisioning for large organisations. Continue reading Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres →

Five9, a leading provider of the intelligent cloud contact centre, announced it is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human voices.   Continue reading Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices →

Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, announced that it has been recognized in its first appearance as a Strong Performer in The Forrester Wave™: Workforce Optimization Platforms, Q4 2021. Continue reading Playvox Recognized as Strong Performer in Independent Research Firm Report →