Puzzel, the leading European provider of cloud-based contact centre solutions, has announced the launch of Digital Engagement, a new solution for delivering digital-first customer experiences. Continue reading Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences
Daily Archives: December 15, 2021
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum
Sensée, the work-from-home (WFH) and hybrid workplace specialist, is pleased to announce several senior appointments in response to a significant growth in demand for WFH Customer Experience (CX) Outsourcing in 2021. Continue reading Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum
Q-nomy Announces Q-Flow Virtual Lobby for Omnichannel Customer Service Centres
Q-nomy Inc., a leading global provider of omnichannel customer journey and customer experience optimization solutions, announced the addition of a Virtual Lobby application to its Q-Flow software platform. Continue reading Q-nomy Announces Q-Flow Virtual Lobby for Omnichannel Customer Service Centres
ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences
ServiceNow and Qualtrics announced the availability of new joint capabilities that enable companies to deliver personalized service experiences. Combining ServiceNow’s digital workflows with Qualtrics’ experience management technology, organizations can harness and act on customer and employee experience data on the Now Platform, in real time, to quickly resolve issues and improve engagement, loyalty, and retention. Continue reading ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences
Dynamic Yield Research Finds Pandemic has Propelled Significant Advancements in Personalization
Dynamic Yield, the Experience Optimization platform, announced the results of its fourth annual report on the State of Personalization Maturity, exposing greater levels of adoption than in recent years, synchronous with the pandemic’s acceleration of digital. Continue reading Dynamic Yield Research Finds Pandemic has Propelled Significant Advancements in Personalization
Kaleyra Rolls Out RCS Broadcast Messages in USA, UK, and India
Kaleyra, a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, has released RCS Broadcast Messages as part of its intuitive ‘ComPro’ platform. Continue reading Kaleyra Rolls Out RCS Broadcast Messages in USA, UK, and India